A webhook isn't firing

Confirm the setup

Start at the source. See Webhooks for the full setup.

• Is the endpoint URL correct and reachable from the public internet?
• Is it listening for the event you expect?
• Is the webhook active, not paused?

Test the endpoint

Your endpoint has to answer with a success status (a 2xx). If it returns an error or times out, the delivery counts as failed. Check your own server logs for the incoming request.

Retries and failures

A webhook that returns an error may be retried, but a wrong URL or a blocked endpoint will never arrive. Fix the endpoint, then re-trigger with a test submission.

Still nothing

Send the endpoint URL and roughly when you tested to support@custom.one.